CommunicationGPT

The most reliable, multilingual and scalable Voice Agentic AI & Analytics Framework with ability to reason and act built leveraging vertically trained context aware Private LLMs/SLMs and revolutionary human-centric speech technologies for BFSI and digital first consumer tech sectors

CommunicationGPT enables Voice/Omnichannel Gen Al Agents with highly improved human like Speech quality and NLP technologies for personalised outbound and inbound customer engagements leveraging both intent based/hybrid and generative workflows.

Pre-trained ready deploy Gen Al agents across acquisition, retention and service channels.

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Features:
  • Integrates seamlessly with line of business applications, leading telephony infrastructures, Voice calling APIs and SDKs
  • Rapid ingestion and learning from Enterprise knowledge bases –
  • Speaks 12+ Indian and 30+ global languages. Smartly auto switches language between conversations.
  • Empathetic, Contextual, and ultra-realistic Speech to Speech models, understands user dialects, interruptions, actions, sentiments, and moods.
  • Highly scalable, budget friendly and enabled with call transfer to live agent desktop.
  • Call quality analytics, call summarization, deeper call insights and post call recommended action.
  • Comes bundled with value added analytics dashboard with role based access controls
  • Enterprise friendly Private AI, data strategy and workflows
  • Responsible and reliable AI frameworks. Secured by ISO 27001 & SOC 2 Type 2
  • Light weight, accurate Voice & Language models, optimized for compute, latency and efficiency.

CommunicationGPT features...

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CommunicationGPT is up to 80% more affordable and 10x more human sounding as compared to a regular intent based voice bot in the market today.

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CommunicationGPT is 5X faster, more efficient, contextual and outcome oriented than foundational LLMs.

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CommunicationGPT is aimed at adding generative and human like intelligent features enriched with extra layers of expressions and empathy in voice Al conversations.

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CommunicationGPT leverages latest developments and state of art speech/NLP models fine-tuned and specialised for highly contextual domain understanding and awareness along with in house developed private Enterprise LLMs.

CommunicationGPT

BusinessGPT

Enterprise Knowledge Interface framework ChatGPT like interface built leveraging scalable Hybrid Gen AI and context aware systems Private LLMs and Product knowledge bases for supercharging self-service journeys on Web/app integrated chat interfaces

The most empathetic outcome-oriented Gen AI assistants and customer service agents.

Build powerful, goal oriented, private domain - specific Enterprise LLMs pre-trained on process specific multimodal unstructured Knowledge base data

Design, Develop and Deploy highly Humanised, Empathetic and Goal Oriented virtual agents for Banking, Fintech, SaaS and Consumer internet across touch points available 24/7 to answer any questions asked.

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BusinessGPT features...

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Retrain our models with multimodal Enterprise data and go Live with Enterprise sales & service AI advisors in minutes.

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Create interactive GPT-4o/o1 like user experiences leveraging a combination of skilful custom LLMs and business logic. Available as an API and can be easily intergated with any chat interfaces/product journeys.

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Resolve Queries 10x faster than a simple, scripted rule based chatbot.

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Agentic Chat window (Unified Answer and QuarkAssist AI) for initiating timely human handoff, tacking complex strategic L3, L4 conversations.

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5x more interactive, upto 30x lighter in memory and compute as comapred to large foundational models like GPT-4o/o1, Gemini 2.0, Claude 3.5, Llama 3.2, deisgned for vertical, specific chat based agentic applications etc.

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Improvise and enrich dialogue flow with Buyer Intelligence.

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Understand and respond back with multimodal data. Read through complex datasets pdf, tables, images, code, etc. for identifying patterns and decisioning.

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QuarkAssist AI - Speech/NLP driven keywords, highlights, dispositions, intent, lead score and LLM powered recommendations, text and audio summaries, grammar correction, transcript, SOP adherence and script compliance check, lead behaviour, indicates upsell/cross-sell signals and sentiment graphs to empower agents real time with omnichannel Knowledge, Intelligence, personalised responses and pitches. Unlock valuable insights from every customer interaction, feedback, NPS and surveys. Arrest churn and drive profitability by aligning product goals with consumer preferences and what's trending.

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    Up to 10x faster query resolutions

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    Up to 400% increase in first call resolutions (FCRs)

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    Drive down tele calling Operational expenses by 50%

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    Alleviate agent burnout and augment agent productively by upto 50%

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    40% Improvement in CSAT/NPS

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Answer AI - to supercharge self-service journeys with human like expression and intelligence. Highly configurable workflows and step by step digital journeys Predictive + Generative Al - Generate and recalibrate winning pitches leveraging insights, real time sentiments and Enterprise knowledge content to impact faster conversions, higher user engagement and lower CACs. Inbuilt with prompt/instruction led dialogue flows. Integrate with your favourite downstream applications - Compatible with leading CRMs, call monitoring tools, quality and reporting softwares, visualization tools and analytics dashboards.

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    10x faster query resolutions

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    Up to 600% increase in conversational Al resolutions (without human intervention)

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    Deflect mundane voice conversations on chat and drive down tele calling Opex by 90%

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    40% improvement in CSAT/NPS

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